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Enhanced Cleaning Protocols

“We know that as you begin to travel again, your number-one concern will be your personal health and safety. You have our commitment that we are doing everything we possibly can to provide a clean and safe travel experience. You can be confident in knowing that when you’re ready to travel again, we’ll be ready for you.”

– Bill Flynn, Amtrak’s Chief Executive Officer

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How Amtrak is maintaining a safe environment

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New facial covering policy

For your safety and the safety of our employees, Amtrak is now requiring all customers to wear a facial covering over their nose and mouth. Amtrak customer-facing employees are also required to wear facial coverings. The CDC recommends the use of facial coverings to slow the spread of the virus and prevent transmission.

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Enhanced cleaning protocols

We have been working diligently to enhance our safety protocols, including partnering with Lysol to reinforce disinfection protocols, utilising EPA-registered cleaning products, and enhancing cleaning on commonly used surfaces.

socially distanced customers at the station

Physical distancing

Signage has been added to our stations to help travellers maintain safe distances in highly trafficked areas. We have also installed transparent protective barriers at many station ticket counters across our network.

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Onboard Filtration Systems

Customers can travel with extra confidence knowing all our trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.

With Maximum Flexibility, we give travellers who book new reservations by 4 January 2022, the option to change their travel dates, trip duration, or even the destination of their holiday. Travellers can even cancel their rail holiday up to 5 days prior to departure without incurring any change or cancellation fees. Any existing reservations can also be rescheduled up to 5 days prior to departure without incurring any change or cancellation fees. This means you can still book your perfect holiday for the best price, with peace of mind that if the dates no longer work, you can change them without paying any fee.

If the future date of travel is unknown at the time of the change or cancellation, customers will receive a refund in the form of a Refund Credit Note. The Refund Credit Note will be banked, financially protected, and can be used for travel with any of our family of brands within 24 months of the date of issue.

*Additional restrictions may apply for any rail vacation that includes a cruise component.

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When you're ready, we're ready.

What cleaning protocols are being implemented by Amtrak?

Amtrak is following industry recommendations for deep cleaning and sanitizing of its trains prior to service, with additional en-route cleaning to disinfect restrooms and frequently touched surfaces...

What steps are being taken to provide a safe travel environment?

Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free...

How does Amtrak keep good air quality onboard?

All Amtrak trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes. There are enhanced cleaning and disinfecting protocols at stations and onboard Amtrak...

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Upcoming Webinars

26 October 2021
Discover the USA by Rail with RailbookersAdd to Calendar

2 November 2021
Exploring the best of Italy with RailbookersAdd to Calendar

If you’re a travel agent, please contact us directly to receive invitations to our free travel agent presentations. Contact Us

Resources

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