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Common questions we're asked:
Here are a few of our most common questions, however, if you don’t find the information that you're looking for, please feel free to send us a message below and one of our Rail Experts will be in touch to assist you.
Once you book with your deposit or full payment, a confirmation email and invoice will be sent to your email after 24 hours. Additionally, after we receive your full payment, travel documents will be emailed 3 weeks prior to your departure. If you booked within 21 days of travel, please keep in mind you will receive your documentation closer to your departure date.
Yes! You can upgrade from coach up until your departure. You can upgrade your coach accommodation to business class on the regional trains, or to a private sleeper on the long-distance trains. Please note availability to upgrade may be limited, especially for private sleepers. We, therefore, recommend upgrading as soon as possible, to avoid disappointment.
Yes, Amtrak passengers 15 years of age or older must present acceptable Identification (ID) when purchasing tickets, checking baggage, sending Amtrak Express® shipments, and onboard trains when paying fares or if otherwise requested. Acceptable ID includes a driver’s license, passport, government agency ID card, and other specific forms of ID. All IDs must be current and valid. Please contact us for specific details, including requirements for passengers 15 to 17 years old who do not have their own ID.
If you need further information regarding documents required for rail travel, please call us and speak with our Rail Holiday Specialists today.
Yes, most trains offer one or more dining options ranging from casual dining to full sit-down meals. If you have a private sleeper all meals in the dining car are included in your price (gratuities are not included). If you are in coach, business, or first-class, you are invited to the Café car where food & drinks are available for purchase and service is available from early morning until late at night.
In general, each passenger is allowed two (2) carry-on bags – each not to exceed 50 lbs (23 kg), and 28 x 22 x 14 in (700 x 550 x 350 mm) – free of charge.
Additionally, each passenger can check up to 4 bags – 2 free of charge and 2 for $20 per bag, each not to exceed 50 lbs (23 kg), 75 linear inches (length + width + height) if the origin and destination stations offer checked baggage service.
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